Navien tankless water heaters are known for their energy efficiency and performance, but like any other mechanical equipment, they may encounter issues from time to time. One of the most common problems that Navien tankless water heater owners face is the E003 error code. This error code indicates that there is a problem with the ignition, and the system cannot start properly.
If you are experiencing this issue, it can be frustrating and may disrupt your daily routine. Fortunately, there are several ways to fix the Navien tankless water heater code E003, and this guide will walk you through the steps to troubleshoot and resolve the problem.
Why Code E003 Appears in Navien Tankless Water Heater?

The E003 error code on a Navien tankless water heater indicates that there is a problem with the ignition. The most common causes of this error code are:
1. Gas supply issues: The Navien tankless water heater requires a consistent and sufficient supply of gas to operate correctly. If there is an issue with the gas supply, such as low gas pressure, a blockage in the gas line, or a malfunctioning gas valve, the ignition may fail, triggering the E003 error code.
2. Igniter issues: The igniter is responsible for igniting the gas in the combustion chamber of the Navien tankless water heater. If the igniter is malfunctioning, damaged, or worn out, it may not ignite the gas, resulting in the E003 error code.
3. Airflow issues: The Navien tankless water heater requires a proper airflow to operate efficiently. If the air filter is dirty, clogged, or the venting system is obstructed, it can cause the E003 error code.
4. Electrical issues: Electrical issues, such as a faulty wiring connection or a defective control board, can also cause the E003 error code on the Navien tankless water heater.
In summary, the E003 error code on a Navien tankless water heater can be caused by various issues related to gas supply, ignition, airflow, and electrical problems. Proper maintenance and regular inspection of the unit can help prevent such issues from occurring and keep your Navien tankless water heater functioning efficiently.
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How To Fix Navien Tankless Water Heater Code E003?

If you’re experiencing the Navien tankless water heater code E003, don’t worry; it’s a common problem and can be resolved with a few simple steps. Follow the steps below to troubleshoot and fix the E003 error code on your Navien tankless water heater:
Step 1: Turn off the power
Before attempting any troubleshooting, ensure that the power supply to the Navien tankless water heater is turned off. Locate the circuit breaker that supplies power to the unit and switch it off. This will prevent any electrical accidents and keep you safe while working on the system.
Step 2: Check the gas supply
The E003 error code can be caused by insufficient gas supply to the unit. Check the gas valve and make sure it’s turned on. If the valve is on, ensure that the gas supply is sufficient and that there are no blockages in the gas line.
Step 3: Inspect the igniter
The igniter is a critical component that allows the Navien tankless water heater to start. If the igniter is malfunctioning or damaged, it can cause the E003 error code. Inspect the igniter for any signs of wear and tear or damage. If you notice any issues, replace the igniter with a new one.
Step 4: Clean the air filter
A dirty air filter can cause the Navien tankless water heater to malfunction and trigger the E003 error code. Locate the air filter and clean it thoroughly. You can use a soft-bristled brush to remove any dirt or debris from the filter. If the air filter is severely clogged, consider replacing it with a new one.
Step 5: Check the venting system
The venting system is responsible for removing exhaust gases from the Navien tankless water heater. A blocked vent can cause the E003 error code. Inspect the venting system for any blockages or obstructions. Clear any debris or obstructions and ensure that the venting system is functioning correctly.
Step 6: Call a professional
If you’ve followed the above steps and the E003 error code persists, it may be time to call a professional. A certified technician can diagnose and repair any underlying issues with your Navien tankless water heater.
In conclusion, the Navien tankless water heater code E003 can be resolved by following these simple steps. Ensure that the power is turned off before attempting any troubleshooting, check the gas supply, inspect the igniter, clean the air filter, and check the venting system. If the error code persists, it’s time to call a professional technician to diagnose and repair any underlying issues.
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